The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions’ patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient coordinator’s responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service. 3 Cs:
Care – Provide the best possible patient care
Compliance – Ensure the program operates within all regulations
Community – Become a wonderful addition to your local community Care: All employees are expected to provide the best possible patient careEnsure patient care needs are met while at the programEnsure completion of the Census report as directedAssist patients with completion of consents and patient admission process as directedTake patient vital signs as directedComplete the daily nursing checklist form as directedAssist patients in performing the sit to stand test as directedComplete multidisciplinary progress notes for documentation of absences or patient encounters as they occurParticipate in treatment team meetings and coordination of careCoordinate meals and snacks for patientsComplete medical records including filing and form trackingResponsible for inventory of supplies, cleanliness, group room setupResponsible for refrigerator logs and necessary action steps for temperature variancesCompliance: Ensure the program operates within all regulationsComply with 25-point check listComply with all regulationsPerform billing functions required for the program as directedEnsure patient insurance verification and complete monthly insurance verification forms as directedCommunity: Become a wonderful addition to your local communityDemonstrate an understanding of community education definitions and activities.Participate in customer service training as it relates to community integration.Participate in community analysisKeep up to date community education contacts as directedParticipate in cohesive team environment to ensure program successQualificationsEducation: High School Diploma or GEDCertification: CNA, MA or LPN preferredExperience: experience in providing care to older adults in hospital or nursing facility environmentExperience performing secretarial or clerical duties, working with computers and electronic medical recordsGood driving record, comfort with transportation and driving a vanExperience transporting patients, preferred but not requiredKnowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departmentsWorking Conditions
Incumbent will be exposed to virus, disease, infection from patientsPhysical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients. Direct Reports
This position has no direct reportsBenefitsMonday through Friday scheduleNo after-hours callCompetitive salary and benefitsDiverse roles including clinical, leadership, and community liaisonMatching 401K with immediate vestingRelocation assistance consideredAbout PMC/Senior Life Solutions
Founded in 2003, Psychiatric Medical Care manages more than 65 Senior Life Solutions programs across the U.S. Senior Life Solutions is an intensive outpatient behavioral healthcare program designed to meet the needs of adults over the age of 65 who are struggling with symptoms of depression or anxiety often related to aging. Patients are offered services by an interdisciplinary team of caring, experienced, behavioral health professionals, which includes a psychiatrist, licensed therapist, and registered nurse.
To ensure we retain and invest in great people, PMC provides its employees with excellent benefits
, recognition, training, and the opportunities needed for professional growth. Join us in making a difference in the lives of seniors in your community.