What Makes a Successful Team
One of our top priorities is bringing together exceptional teams to represent the missions of PMC with the highest standards of care, compliance, and community.
We hear teamwork is the foundation to success, but what exactly is teamwork? Let’s explore how to create a climate that helps dynamic teams not only thrive, but also grow. Phil Geldart, author of the book “In Your Hands, the Behaviors of a World Class Leader”, writes about the seven characteristics of extraordinary teams:
1. Extraordinary teams have a leader.
Regardless of whether team members come from the same organization or are collected from multiple organizations, there must always be a designated and recognized team leader to hold team members accountable.
2. Extraordinary teams have quantifiable goals.
Teamwork requires every member of the team to understand exactly what the team is supposed to achieve. Having a clear understanding of the goal is possible when it can be measured objectively, which means the goals must be quantifiable.
3. Extraordinary teams have well-defined roles.
Each team member should know exactly what they must do on a day-to-day basis. Without that clarity, team members will work at cross-purposes.
4. Extraordinary teams share resources.
For a team to be successful, members must be willing to share whatever resources they have that are required for the team to achieve its goal. These include physical resources (materials, office space, computers, etc.) as well as mental or emotional resources (ideas, suggestions, encouragement, or enthusiasm).
5. Extraordinary teams communicate effectively.
Depending upon the goals and time frame, teams should have a set schedule to meet. More importantly, team communications must be tooled (or retooled if necessary) so that each team member understands what’s going on and, perhaps more importantly, what is expected of them. Therefore, it is important to have daily huddle meetings. A huddle takes only a couple of minutes to discuss the agenda for the day and possible hurdles, but it gets everyone on the same page.
6. Extraordinary teams are 100% committed.
Commitment expresses itself through consistency, particularly in the behavior of the team members. They’re willing and able to what needs to be done in order to achieve the team’s goals. While extraordinary teams are committed, they aren’t obsessive: learning to balance career and personal life promotes happiness and health. The old expression “leaving the baggage at the door” is a skill we should all utilize.
7. Extraordinary teams discourage big egos.
For a team to function effectively, individuals on the team must hold their own egos in check and make both the team itself and the team’s goals more important than individual members or their individual contributions. It is important to foster the kind of culture that helps teams develop, because teams founded with these habits in mind are far more likely to succeed.
The foundation of every great team is a direction that energizes, informs, and engages its members. Teams cannot be inspired if they don’t know what they’re working toward and don’t have goals. Steve Jobs once said, “Great things in business are never done by one person. They’re done by a team of people.”
In the spirit of teamwork, let’s set a goal together to reach as many people in our communities who needs us. Let us remind ourselves each day when we huddle, Why are we here? Who can we help today? And let’s do it together!